Login
Visa, Amex, Mastercard, Paypal

support@aotearoa.co.nz mail

FREE SHIPPING

for all New Zealand orders over $99

FREE GIFT WRAPPING

on request

Privacy & Legal Policies, our small print.

Please have a read through of our small print for your peace of mind.
Feel free to email us if you have any questions regarding us or our site.

Thank you!

Please find our TERMS AND CONDITIONS here.
 

Our small print


Outstanding Customer Service is extremely important to us.
Feedback and comments from our clients and visitors.

Gifts

All gifts are made in New Zealand, unless stated otherwise; we feature some artworks and gifts from the Pacific (tapa cloth from Samoa / Tonga).

Cost
Our prices are in New Zealand dollars.All prices are inclusive of 15% GST (VAT). Overseas orders are GST exempt and 15% will be deducted.

Prices may change without prior notice (eg commissions), but you will be advised when you place an order.
We ALWAYS email you with total cost before we process your order.

We DON'T add a surcharge when you pay by credit card.

Privacy
Your privacy is important to us. We do not give out your information to others. We keep your personal details on file for future orders and welcome clients to surf back into our site.

Security
We offer secure on-line ordering. It is safe for you to submit your contact details and credit card details. We are happy to take Visa, Mastercard, Amex, Diners. Over 95% of our orders are paid by credit cards.

Alternatively, we can take cheques/money-orders/drafts or telegraphic transfers. We can also email you a Paypal invoice. 

Shipping
We ship anywhere in the world.

We process your order and payment when we receive your order. You will receive an email with the total cost, plus postage/packaging. We can usually ship your order on the day (or the next business day).

If we receive your order in the weekend or on a public holiday, we will send your order on the next business day.

If the product is not in stock, we will advise you and we will keep you posted about the status of your order.

Shipping costs are for international shipping by International Post (NZ Post or DHL Global Mail) It takes 4-10 working days to arrive at your place.

Please refer to our order information of the item you wish to purchase. We will give you a quote before processing your order so you will know what you will pay. In some cases there is no extra charge for ordering extra items (bone carvings, greenstone carvings, Pacific pearl shell carvings, selected jewellery items).

Express Courier can be arranged.
Please note price might be slightly different due to where your parcel is going (also there might be a difference due to the value of the US$).

Cost. Prices are in New Zealand dollars. However, you can also select the following currencies: Australian dollar, Euro, British Pound, Canadian dollar, US dollar and Japanese Yen. Overseas orders are GST exempt and 15% will be deducted. 

Prices may change without prior notice (eg commissions), but you will be advised when you place an order.

Customs
If you purchase from overseas, you are considered an importer and you may be subject to import duties and taxes, which are levied once a shipment reaches your country... Please check with Customs of your country.

Return Policy & Guarantee
If, for some reason, you are not happy with your purchase, we offer you a full 30-day money-back guarantee (not including shipping costs).

If, for some reason, your purchase is damaged, we will offer you a replacement, refund or credit. It's up to you. Please send the damaged item back, and we will organise a new item at no extra cost, a full refund or a credit. Just let us know.

Cancellation
If you do wish to cancel your order, you can. We are very flexible, however, please email us as soon as possible. Please note that if we have processed your payment before you cancel, we will deduct the merchant fees from your refund.

Commissions
Yes, we do receive requests for commissioned work and are happy to organise a commissioned artwork, carving, print, jewellery item, or any other product you like. Please note that we cannot offer refunds for commissions, so be sure you really want it.

Feedback
We welcome feedback... anytime... We welcome suggestions... we welcome you... we welcome your orders... we welcome your return visit... Email us with your feedback, comments, suggestions...

Newsletter.
When you order from us, we will automatically enter you in our monthly draw and subscribe you to our newsletter, unless you specifically request NOT to be on our mailing list. You can unsubscribe at any time.

We are:
Aotearoa.co.nz
Goina Thedinga
Devonport
Auckland 0624
New Zealand
Ph:             +64 9 445 2943      
Mobile:             +64 21 800 445      
email: goina@aotearoa.co.nz

We are a member of the Auckland Chamber of Commerce

We choose to do our banking through FastNet from the ASB

Thank you.

ABOUT US

Aotearoa.co.nz is a New Zealand online gallery of art and craft, and online gift shop. Owned and operated by Goina Thedinga, who lives in Devonport: a historic seaside suburb on a peninsula, just across from downtown Auckland. 

READ MORE
buyNZmade

CONTACT US

Aotearoa.co.nz
36 Queens Parade, Devonport
Auckland 0624, New Zealand
Ph: +64 9 445 2943